Personal data we process
We process your personal data because you make use of our services and/or because you provide us with these data yourself. Below you will find an overview of the personal data that we process:
– First and last name
– Address details
– Telephone number
– E-mail address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
Special and/or sensitive personal data that we process
Our website and/or service has no intention of collecting data about website visitors who are under 16 years of age. Unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us and we will delete this information.
For what purpose and on the basis of which basis do we process personal data?
We process your personal data for the following purposes:
– To be able to call you or send you an e-mail if this is necessary for us to be able to provide our services.
– To inform you about changes to our services and products
Automated decision-making
We do not make decisions on the basis of automated processing that could have (significant) consequences for people. These are decisions that are made by computer programmes or systems, without a person (for example, an employee) being involved.
How long we keep personal data
We will not retain your personal data any longer than is strictly necessary for the purposes for which it was collected. We use the following retention periods for the following (categories) of personal details:
– First and last name: up to 5 years if no longer legally necessary or required for the execution of the agreement;
– Address details : maximum 5 years if no longer legally necessary or required for the execution of the agreement;
– Telephone number : 5 years maximum if no longer legally necessary or needed to execute the agreement;
– E-mail address : maximum 5 years if no longer legally necessary or required for the execution of the agreement;
– Other personal details that you actively provide, for example by creating a profile on this website, in correspondence and by telephone : for a maximum of 5 years if no longer legally necessary or required for the fulfilment of the agreement;
– Bank account number: up to 5 years if no longer legally necessary or required for the execution of the agreement;
Sharing of personal data with third parties
We will not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We have concluded an agreement with companies that process your data on our behalf, in order to ensure the same level of security and confidentiality of your data. We remain responsible for these processes.
Cookies, or similar technologies, that we use
We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. When you first visited our website, we informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information previously stored using your browser settings. See for an explanation: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Viewing, modifying or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your permission for data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you. You can send us a request to inspect, correct, delete or change your personal data or a request to revoke your permission or to object to the processing of your personal data. To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Please make sure that your passport photo, MRZ (machine readable zone), passport number and Citizen Service Number (BSN) are blackened in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. We would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel that your data is not properly protected or if there are indications of abuse, please contact us.